PEAK WORKFORCE SOLUTIONS 

Each company has its own unique personnel challenges. Whether you're looking for a more effective employment staffing or retention strategy, a top candidate for a full-time hire, or a last minute fill-in, Peak Employment Solutions will provide the solutions you require.

THE PEAK PROVEN® PROGRAM
           TALENT.VERIFIED

The PEAK initiative to make certain you get the right candidate-
With the first call!
It is our number one priority to know the specifics you're looking for in your next employee, the skills that are necessary to perform the task or job, your specific corporate culture, and your management style. Our Peak Solution Specialists then carefully interview every candidate to ensure they meet those requirements with:

• A multi-stage, pre-hire screening process to ensure each candidate meets the rigorous hiring criteria of Peak-reducing your exposure to unmotivated or undesirable candidates. Work ethic, availability, attitude, expectations vs. actual skills- are just a few of the many factors considered PRIOR to accepting a resume or application from a prospective employee. Not every candidate will make it through our initial Peak Screen!
• Multiple reference checks to obtain thorough and insightful past employment references from a job candidate’s former employers.
• Multiple in-depth personal interviews with a trained Peak Solutions Specialist to learn a candidate's skill set, work ethic, career goals, and personality index.
• The Peak customized testing and assessment system powered by Kenexa Prove It!  giving Peak the power to identify and select the most talented candidates for our valuable clients! Over 900 validated assessments for Clerical, Software, Call Center, Financial, Healthcare, Industrial, Legal, and Technical job classifications.

Temporary Talent

THE ULTIMATE LEVEL OF WORKFORCE FLEXIBILITY!

PEAK PERIODS, SPECIAL PROJECTS, INCREASES IN PRODUCTION, PRE-SCREENING FOR DIRECT HIRE OR ANY TIME YOU JUST NEED AN EXTRA SET OF HANDS-    
PEAK IS READY TO DELIVER SOLUTIONS WITH THE FIRST CALL!

An employee calls in sick. You have a rush order and need extra help. You need to hire someone but don’t want the hassle of putting them on your payroll, or  you just want the flexibility of working someone only when you need them, PEAK provides you with a contingent workforce that can work as long as your need demands!

• Fill-ins for permanent personnel on leave or vacation
• Short and long-term project contingent staffing
• Supplemental labor to keep up with peak periods, increases in production and meet tight deadlines
• Flexible workforce solutions

Temporary-to-Hire Talent Program
TRY BEFORE YOU BUY!
Temporary-to-Hire is a great program that creates a WIN-WIN scenario for the candidate and the employer!  It gives both parties the opportunity to see if the work relationship is a good one before making a long-term hiring commitment. As an employer, PEAK’S temporary-to-hire program gives you a predetermined time frame to evaluate individuals to ensure the right fit between the candidate and your firm.

The Peak Working Interview
GO BEYOND THE TYPICAL INTERVIEW PROCESS!

Try a candidate out before you make that critical decision! Assess a candidate’s skills, work ethic, attention to detail, attitude and even their ability to match within your corporate culture through the keenest of management tools- OBSERVATION!

So simple- yet so effective:

• Our carefully screened and expertly chosen candidate arrives at your location ready to work.
• You and your team observe our candidate work for 4 hours. If, after the four hour working interview, you feel that the candidate is not the perfect fit for the position and your company, Peak will locate that perfect match for you and not bill you for the hours that the first candidate worked! 

 Peak Call Center Solutions
Call Center Recruiting and Staffing

Average Annual Turnover Rate 50%
Average Cost of Hiring the Wrong Call Center Representative
$650,000 per person*  

Studies show that the pre-hire screening for required success competencies for call center agents can reduce first-year turnover by as much as 50%. These agents are a crucial link between your company and your customers. Peak Employment Solutions understands that the key to success for any call center operation lies in the recruitment, selection and most importantly, the retention of people with the right skills, work ethic and abilities. You decrease turnover and improve performance by recruiting and hiring the right people-the first time! Peak Call Center Solutions® Programs and Services enable us to develop a comprehensive hiring and retention strategy for your Call Center-partnering for success from day one! Peak Employment Solutions utilizes Kenexa Prove It! Call Center assessments- Specifically designed to measure essential call center skills. By using audio and visual cues, these assessments ensure call center representatives are qualified in assessing customers' needs and processing information professionally and efficiently. From entry level to executive- PEAK can fill one position, pre-screen your candidates or provide workforce management for hundreds of personnel!

* According to a recent study on hiring costs at 54 Fortune 1,000 companies, hiring the wrong call center representative often costs nearly 26 times the average salary. The high cost of a mis-hire can be measured partly by salary, bonuses, benefits and recruitment cost. Other critical factors include the employees' bad decisions, errors, disturbed and lost customers, unhappy co-workers, and the time and resources that managers spend on mediocre employees.

Direct Hire Talent
WHERE WILL YOU FIND YOUR NEXT, GREAT TEAM PLAYER?

Hiring is hard work. At PEAK EMPLOYMENT SOLUTIONS, we manage all the details, so you can stay focused on doing what you do best- running your business! Our Direct Hire services include:

- Evaluating your position requirements and company culture
- Developing a position description that best promotes your organization and it’s recruiting goals
- Sourcing the most qualified candidates through advertising, online job postings and direct recruitment processes
- Screening, interviewing, and skills testing / behavioral assessments of potential candidates
- Conducting thorough reference and background checks
- Coordinating the final interview process
- Acting as your liaison in negotiating the offer to the candidate

Professional Recruiting

PEAK EMPLOYMENT SOLUTIONS has the experience and brings an educated and positive vision to the recruiting industry. PEAK starts with an extensive evaluation of your corporate recruiting and retention needs and completes the process with a strong addition to your team. Our recruiting process includes:

• Client Interviews
• Strategic Search Process
• Extensive Talent Search
• Screening of Potential Candidates
• Interviews
• Supporting the Corporate Orientation Process

PEAK Screening
The Highest Level of Pre-Screening Available!

Are newspaper advertising costs killing your budget while producing little more than headaches and inferior candidates?

Experience a better interview to hire ratio.
SAVE YOUR TIME, MONEY AND SANITY!

We take your detailed job description and provide you with a group of pre-screened individuals! It is that easy! All the work has been done BEFORE you interview -reducing your UNNECESSARY exposure to unqualified or unmotivated candidates.

 PEAK SCREENING CONDUCTS:
»Reference Checks
»Background Checks
»Pre-Employment Drug Screening
»Customized Skills Testing

 HR Consulting

Human Resources is becoming an increasingly demanding and complex function for businesses of every size. For companies that do not maintain a full-time HR staff or need additional HR support, PEAK EMPLOYMENT SOLUTIONS provides an extensive range of HR services, including:

• HR needs analysis
• Job description development
• New employee orientation
• Client Specific Safety or Skills Training
• Customized Company Orientations
• Job performance standards, analysis and appraisals
• Retention and rewards programs 

Outplacement Services

Downsizing. Layoff. Reduction of Force. All create a negative situation from what is, in most circumstances, a necessary business function. Providing outplacement services to employees caught up in these actionsis not only the responsible and ethical thing to do; it also makes sound business sense.

Your employee’s experience with the outplacement provider you select affects how separated employees, your remaining staff and the community at large will judge your company. A poor handling can become a public relations fiasco. Our Solutions Specialists can help you plan your outplacement, prepare your supervisors, managers and support staff for the separation process, and be on site during notification to quickly transition your employees to our career assistance programs.

A positive outplacement experience pays off in numerous of ways. Who knows? You may wish to rehire those that were separated when your business demands increase. Would the experience you provide these once valued employees during that most negative of scenarios ensure their return to your employ?

PEAK ON PREMISES
The PEAK workforce management solution.
PEAK brings our staffing expertise and assistance to you! Some of our clients require more than just the standard recruiting and staffing solutions- they need to reduce the amount of time they spend managing a contingent workforce and focus on what they do best- running their business! 
PEAK offers total on site, personnel management with a personal touch as well as our standard recruiting expertise. A qualified Solutions Specialist is “on the scene” at your business. They are thoroughly trained and capable to handle the day to day administration of our employees based on the individual needs and requirements of your business.
PEAK handles it all:

• Recruiting – Sourcing, screening, testing, training, and more
• Management –Immediate communication with Client Management and Supervisory personnel, Information reporting, performance reviews, handling of day to day operational requirements and more
• Administration - All administrative functions, timekeeping, paychecks, benefits, invoicing and more